Refund policy
Returns & Exchanges
■ Return Period
Returns are accepted only if you contact us within 7 days of receiving your item.
■ Return Conditions
Returns are accepted only when all of the following conditions are met:
• Unused and unworn
• Unwashed
• All tags and accessories included
• Free of stains, damage and odours
• In the same condition as when received
Items that do not meet these conditions may not be accepted for return.
■ About Embroidered Products
Every BUFF BEAR embroidery is finished individually for each order.
As a result, slight variations such as the following may occur:
• Slight differences in embroidery position
• Differences in thread tension
• Minor variations in the finish
Because the embroidered area is denser than the fabric, the fabric may temporarily look slightly wavy right after washing.
This is a natural result of the different shrinkage rates of the embroidery thread (polyester) and the fabric (cotton),
and becomes barely noticeable once dry or when worn.
These are characteristics of embroidered products and are not considered defects.
However, the following will be treated as defects:
• Obvious embroidery errors
• Significant thread fraying
• Serious damage
• Major distortion of the design
*Returns are not accepted for individual variations or reasons based on personal preference.
■ About Product Images
We photograph our products to match the actual colours as closely as possible,
but colours may appear different depending on your monitor or viewing environment.
Colours may also vary slightly between fabric lots and production periods.
Returns or exchanges for these reasons may not be accepted.
■ Size Exchanges
Size exchanges are available only when the requested size is in stock.
If you would like an exchange, please contact us within 7 days of receiving your item.
Size exchanges are accepted under the following conditions:
• Items must be unused, unwashed and with tags attached
• Exchanges are available only if the size is in stock
• Return shipping for exchanges is paid by the customer
*For defective or incorrect items, we cover the shipping cost.
■ How to Return
If you would like to return an item, please contact us by email first.
We will send you the return address and instructions.
■ Refunds
Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
■ Defective or Incorrect Items
Please contact us within 7 days of receiving your item if:
• The item is damaged
• The item is defective
• You received a different item from what you ordered
After confirmation, we will provide an exchange or a full refund.
■ Return Shipping Costs
For returns due to customer reasons, return shipping is paid by the customer.
For defective or incorrect items, we cover the shipping cost.